Policies
Delivery
We carry all of our products in stock and normally ship out your order within 48 hours (not counting weekends) by UPS Ground. Very small orders may ship by U.S. Priority Mail. You might recieve your order sooner if you provide a business address for the "Ship To" address. UPS shipping time to commercial addresses is generally quicker.
Expedited Shipping: To receive your order by a certain date, you may wish to request shipment by UPS Next Day, 2nd Day or 3rd Day Air, which costs more than standard shipping. To do so, please complete the following steps:
- Complete the order process. The shipping costs you will see on your receipt is for standard shipping by UPS ground.
- Send an email to sales@music4kids.com that reads as follows.
SUBJECT: EXPEDITED SHIPPING REQUEST
BODY: "Please expedite my order #________ so that I will receive it by the end of the day on ____________(date). I authorize the total cost of this expedited shipping up to $___________."
- Check your email frequently. If the expedited shipping will cost more than your authorized figure, we will respond by email with a rate quote and will hold your order until we receive a response back from you. If the authorized amount is sufficient, we will not send an email.
Returns
Music4Kids accepts authorized returns shipped prepaid within 30 days of shipment for a prompt exchange or refund. Shipping charges are nonrefundable. Merchandise must be in perfect condition and returned in original packing materials.
Please call us at 800-401-4769 for an authorization number before you send a return package. Write the authorization number under the return address on the box. Items received without a return authorization number may be not be eligible for a refund.
Backorders
Backorders rarely occur because our shopping cart keeps track of quantities available and does not show an item if it is out of stock. Should a backorder occur due to inventory errors or unusually high activity in our "brick-and-mortar" store, we will email you promptly with an expected ship date and to confirm that you still wish to order the item.
Required Customer Information
In order to promptly and correctly process all orders, Music4Kids requires specific customer information including name, address, email address, phone number, and credit card information. All customer information is kept confidential.
Security
The information you provide to us is safe. To properly protect our customers' credit card information, we use powerful 128-bit encryption routines through GeoTrust. Therefore, we are able to guarantee that any and all information passed through our website submitted by you is secure and protected from the outside. Everything you enter (Name, address, phone number, credit card information, etc) is safe.
Privacy
Music4Kids is aware of the importance of customer privacy, especially over the internet. Since it's important to you, it's important to us. We will not sell your information to other parties. We do not share our customer information with anyone. We're committed to making sure your information is protected at all costs in order to make your online shopping experience a positive and safe one.
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No State Sales Taxes
No-Hassle Returns
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